1. Confirmation | back to top
Your booking will be confirmed when the deposit of £150.00 per person, plus insurance if applicable is received and our confirmation/invoice is then issued.

Please note that for Villa Turchese and Villas at Chia Laguna a deposit of 25% of the total full occupancy is required.

Due to the fee levied by Credit Card Companies, a 2% charge will be added to VISA/Mastercard transactions and 2.5% for AMEX card transactions (NOT Debit Cards).

It is a condition of our accepting your booking that you take out adequate travel insurance at the time of booking. You must therefore pay all applicable premiums for the insurance we offer, or take out alternative insurance cover of either comparable or greater cover to that offered by us at the time of booking. It is your responsibility to check that the insurance policy you purchase is adequate for your particular needs and to take out additional cover if required. Please read your insurance policy carefully and take it with you on holiday.

The balance payment of the holiday is due 8 weeks before your departure date. If payment is not received by this date, we reserve the right to take the booking as cancelled by you and the scale of cancellation charges set out in section 3 below will apply.

2. Late bookings | back to top
For bookings made within 8 weeks of the departure date, you will be required to pay the full cost of your holiday at the time of booking. Once details have been confirmed to you over the telephone, a contract shall be deemed to exist between you and Sardatur Holidays and full payment will be due immediately.


3. Cancellation/Alteration by You | back to top
If a booking is cancelled, cancellation charges set out below will be applicable. Cancellation must be in writing, and the person who made the booking must sign the letter.

Cancellation fees are based on the date on which we receive the written notice of cancellation.

Insurance premiums are not refundable.

Flights. If you have to cancel scheduled flights for which tickets have been issued, a 100% cancellation charge will apply.

In the event of your wishing to alter or amend the details of a confirmed booking, there will be an amendment fee of £15 per person (up to a maximum of £45). Amendments made 42 days or less before departure will be treated as a cancellation by you of the original booking, thus subject to the cancellation charge.

Name Change. Changing the name of a flight reservation is not always possible or permitted by the airline. If you want to change the name after a ticket has been issued, airline rules specify that we must cancel the original ticket and buy a new one and you will be required to pay the full cost again.


4. Alteration of Holidays after departure | back to top
If after the commencement of your holiday, you decide to modify your chosen arrangements, e.g. change of accommodation and /or duration of your stay, we will do our best to help, but these changes are subject to availability and must be paid for locally. Where, through no fault of Sardatur Holidays, you curtail your holiday, no refund will be made for unused accommodation.


5. Cancellation/Alteration by Us | back to top
It is unlikely that any alteration will be made to your arrangements once confirmed, but because arrangements are made many months in advance, we must reserve the right to make any changes necessary. If there are any changes of a minor nature, we will notify you as soon as possible. Minor changes do not entitle you to cancel or change to another holiday without paying the normal applicable charges, nor to compensation. If we have to make a MAJOR CHANGE, that is one that we make before the day of departure and which involves a change of airport (but excluding changes between London area airports and changes of aircraft type/airline), the outward or return flight being rescheduled by more than 12 hours, a change of hotel or villa/apartment which involves substitution of the hotel or villa/apartment with one of a lower grade, we will advise you as soon as possible.

We will do everything in our control not to cancel any booking within 6 weeks of departure unless full payment has not been received, or unless our intention to provide the booking in full is frustrated by events beyond our control. If it is necessary to change your accommodation after you have paid the balance, an alternative accommodation of at least equal standard will be offered where possible. If any alternative offered is not acceptable, we shall refund all monies paid to us. No compensation will apply if there are any changes or cancellation due to war, or threat of war, riots, civil strife, industrial action, natural disaster, epidemics, bad weather, technical problems with an aircraft, airports or transport, closure of airports, terrorist activities, Government action or any other events beyond our control.

The following compensation is payable only in the event of a major change accepted by you.

Compensation per person:

Please note our liabilities in respect of significant changes or cancellation by us are in all cases limited to offering you the above choices and, where applicable, the above compensation payments. We regret we cannot meet expenses or losses you suffer as a result of any changes. Compensation will not be payable where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.

No compensation is payable for minor changes. Please note, a flight delay does not constitute a change to holiday arrangements and compensation payments are therefore not payable for flight delays.


6. Prices | back to top
All prices in this brochure are in pounds sterling, per person. As these are prepared many months before the start of the programme, we reserve the right to raise or lower our prices at any time before you book.

Once you have booked however, the price of your holiday is fully guaranteed and will not be subject to any changes.

Only the UK or overseas Governments or other regulatory body's action may alter this guarantee, and we reserve the right to pass on any such extra costs outside the terms of our price guarantee.


7. Brochure Description/Special Needs | back to top
We have made every effort in this brochure to describe resorts, accommodation and general facilities as accurately as possible. However, there may be times when certain facilities are not available. For example: electrical equipment may break down and some shops or restaurants, night clubs, swimming pools and other amenities may not be in full operation, particularly in low season. In addition, the operation of amenities and facilities may be subject to local licensing regulations or Government Fuel Saving Legislation. We cannot accept responsibility for any such problems, which are outside our control.

1. All bookings are made and accepted on the basis of the description contained in this brochure. We cannot guarantee the accuracy of any hotel, residence or resort leaflet, which is not published by us, but may be supplied as an additional service to the client.
2. The photographs used are only to give you a general impression of the typical accommodation on offer. Refurbishing policies vary and whilst in some properties the décor is uniform, in others, variation in the décor may occur.
3. Special requests regarding car hire, accommodation, vegetarian meals or any other aspects of your holiday should be made at the time of booking and will be passed on to the relevant supplier. Such requests will be noted on your invoice, but confirmation cannot be guaranteed. Even when a supplier advises that a request is accepted, we regret that we cannot accept liability for any subsequent failure on their part to comply with such requests. For this reason we regret that we do not accept conditional bookings.
4. If you or anyone in your party have any special needs or disabilities which may affect your holiday, please advise our reservations staff when making your booking and also provide full information in writing. We will make every effort to advise and assist with such requirements, but as none of the hotels or villas featured in this brochure are specifically designed for disabled guests, we cannot guarantee that our hotels and villas will be suitable or able to cater for special needs.
5. Expectant mothers - airline regulations vary and some refuse permission to fly to women who will be 28 weeks (or more) pregnant on the date of their return journey. Please check with the airline if in doubt.

8. Our responsibility to you | back to top
We undertake to exercise all due diligence to ensure that the holiday booked is provided in accordance with the contract between us.

We accept responsibility for the acts and omissions of our employees, suppliers and local agents whilst acting in the course of their duties to us. We accept responsibility if it is proven that facilities or services which formed part of the holiday, which we contracted to provide, were deficient.

We do not accept responsibility for death, bodily injury or illness occurring on holiday unless it is proven that it is due to the negligence of our employees, agents or suppliers acting in the course of their duties to us, and this is brought to our attention in resort and within 28 days of your return from holiday.

Where the death, personal injury or illness results from any services provided by air, sea, rail or road carriers or providers of accommodation, our liability in all cases will be limited in the manner provided by the relevant International Convention. In particular, air and sea travel are covered by the Warsaw Convention and Athens Convention respectively, which will limit or exclude liability for death or personal injury and damages.


9. Hotels | back to top
All prices quoted are for rooms with private facilities, based on two people sharing.

B&B: Bed and continental breakfast.
HB: Half board includes continental breakfast or buffet breakfast (where shown) and dinner.
Rooms may not be available until 17.00 hours. Check out is by 10.00 hours.

1. HOTEL CATEGORIES: The Italian Tourist Authorities classify all hotels and we have printed these official ratings in each hotel price panel see notes on “Hotels-residences-villas/apartments categories”.
2. AIR-CONDITIONING: Many of our hotels have air-conditioning, as mentioned in our descriptions. The period and hours of operation are at the hotelier's discretion, in compliance with the fuel saving requirements current in Italy, but this is usually from 01 July to 31 August.
3. BATHS, SHOWERS & PRIVATE FACILITIES: Where the hotel description states that our rooms have either private shower or bath, we regret it is not always possible to specify which will be allocated to you. If a preference is stated at the time of booking we will pass this on to the hotel, who will endeavour to comply with the request, but this cannot be confirmed. Please note that it is not uncommon for showers to have no cubicle or shower curtains.
4. HOTEL VIEWS: When a room is described as having a sea view, this means that such a view may be obtained from it. It does not imply that the room faces the sea and frequently only a side sea view may be obtained from the window or balcony. Where sea views are definitely frontal, this is specified in the hotel description. Where rooms have sea view for which no supplement is charged, the nature of the views may vary from room to room.
5. SINGLE ROOMS: Despite the supplement payable for single accommodation, it should be noted that the standard and location of single rooms are sometimes inferior to those of other room types and may not have all the amenities we have described as being available in a twin room.
6. DOUBLE BEDS: Double beds in Italy often consist of two single mattresses within a double frame or two single beds linked together with a double sheet.
7. TRIPLE ROOMS: When 3 people share a room, this is usually on the basis of adding an extra bed, which may be a fold-up bed, in a standard twin room, and may therefore be rather cramped.

10. Self catering Villas/ Apartments | back to top
All properties are let by us, on the strict understanding that they will be occupied only by those people named at the time of booking. Accommodation may not be available until 17.00 hours. Check out is by 10.00 hours. Self-catering villas/apartments do not all have an official classification by the Tourist Authorities, so please rely on the description we provide. Prices vary, depending upon the number of persons sharing the accommodation. The term 'villa' is generic for self-catering, regardless of the accommodation - further details will be given by our reservations staff.

Air conditioning: condition 9(b) applies.

1. BREAKAGE DEPOSIT: Because our villas and apartments are privately owned, you are asked by the owner for a breakage deposit, which is held as protection against damage or loss. Deposits are paid on arrival to reception and are fully refundable (if all is in order) on departure. See each property for charges.

11. Car Hire | back to top
All clients taking car hire, even if it is included in their holiday, should read the car hire information.


12. Resort Facilities | back to top
Please note that in early and late season some resort facilities as described in the brochure may not be available. Swimming pools at all hotel and self-catering accommodation will be open in high season, but may not be available throughout the low season and may also be subject to closure for extended maintenance or restricted opening times. In addition, watersports, entertainment or other facilities may be limited in low season. Where we state that a property has sports facilities (e.g. tennis courts) it does not mean they are necessarily free, unless specifically stated. Where facilities are free, it does not mean the equipment (e.g. rackets and balls) are free. Certain facilities and excursions mentioned in this brochure as being available, are subject to minimum numbers and, on occasion, to weather conditions.


13. Local Conditions | back to top
When travelling abroad you must accept that things will be different than in the UK. Safety standards and regulations conform to local standards and could be less, or even more stringent, than those we enjoy in the UK. The monitoring and enforcement of such regulations is a matter for the authorities of that country and the local supplier of the services concerned. Cots supplied abroad conform to local safety standards, but it remains your responsibility to check that they meet with your infant's requirements.


14. Other Guests | back to top
We do not have the exclusive use of all properties featured in this brochure. It is possible therefore that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature may host local weddings, parties, conventions and conferences and there may be occasions when they take place during your stay.


15. Areas Surrounding Accommodation| back to top
The areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include beaches, sea, roads and mountains. You are responsible for taking reasonable care for your own and your party's safety.


16. Excursions | back to top
Excursions are any sightseeing trips or tours, which you book and pay for through us, or our overseas representatives whilst you are actually on holiday. We, our servants and agents, are acting as booking agent for the relevant excursion provider. Excursions are not packages and are not governed by the Package Travel, Package Holidays and Package Tour Regulations 1992. We have no liabilities for whatever loss or damage you may suffer from any excursion.

17. Behaviour | back to top
We reserve the right at our absolute discretion, to terminate without notice, the holiday arrangements of any customer whose behaviour is such that it does, or is likely, in our opinion, or in the opinion of any airline pilot, accommodation owner or manager, their servants or agents, or any other person in authority, to cause distress, damage, danger or annoyance to any of our other customers, employees or any other person, or to cause damage to property. In these circumstances all our obligations to you under this contract cease forthwith, full cancellation charges apply and we shall not be liable for any refund, compensation or costs incurred by you whatsoever. These rules also apply if you are prevented from travelling because in the opinion of any person in authority, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers. We cannot be held responsible for the action or behaviour of other guests or individuals who have no connection with your holiday arrangements or with us.

18. Complaints | back to top
If you have a problem during your holiday, it is a legal requirement that you immediately inform the relevant supplier, the owner or property manager where you are staying, or the supplier of the service in question and where available, our local agent. If the matter is not resolved to your satisfaction, you must report the matter to us so that we can try to solve the problem whilst you are still in resort. If your complaint cannot be completely resolved locally, you must obtain written confirmation from the supplier or the resort representative of the complaint lodged. Please follow this up within 28 days of your return home, by writing to us, giving your original invoice number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and obtain such written confirmation of the complaint lodged.

If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.


19. Accommodation Only Booking | back to top
Should it be necessary for us to amend or cancel an accommodation only booking, we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you may have purchased independently. No payments whatsoever shall be made in this respect as our contract with you is solely for the provision of accommodation only.

20. Health | back to top
Should you become ill whilst on holiday you must, in addition to reporting your illness to our representative or the management of the property, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that illness, you must provide us with written reports from both the local doctor whom you saw and your GP, together with written authority for us to obtain further information from both those doctors.

At the time of publication, there were no particular health requirements for travelling to Italy, but you are recommended to obtain the Department of Health leaflet (ref. T4), 'A Traveller's Guide to Health', which is available from your doctor or by phoning Freephone 0800 555777.


21. Flights/Check In | back to top
Passengers must arrive at the airport of departure in due time for check-in. Should admission to the flight be refused because of late arrival and the flight being closed, we cannot be held responsible. Furthermore, we will not be responsible for the cost of alternative travel or accommodation arrangements, but you may be covered by your travel insurance.

When you travel by air, the Conditions of Carriage of that airline apply. These Conditions are often the subject of Conventions between countries.

Failure to check in for the outward flight will result in all outward/return reservations being cancelled.

In the event of a scheduled flight overbooking, compensation due will be paid under the Denied Boarding Regulations by the airline, to whose Passenger Relations Department your original ticket should be forwarded.


22. Flight delays | back to top
Delays sometimes occur and regrettably these are completely beyond our control. However, if the recommended holiday insurance is taken, you are offered some protection (see Insurance details).


23. Baggage and personal possession | back to top
You must strictly comply with the baggage allowance restrictions specified by airlines, to avoid incurring excess baggage charges or baggage being off-loaded from the aircraft. Please note that the maximum weight of any one piece of baggage is 32kg.

Personal property from the point of arrival to transfer vehicle and from transfer vehicle to accommodation, and return, remains the responsibility of the owner to ensure it is loaded/off loaded from the transfer vehicle. Please note porterage is not included.

Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases (see Insurance details).


24. Consumer Protection | back to top
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for repatriation in the event of our solvency.

We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2593.
If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.


Data Protection | back to top
To ensure that your holiday runs smoothly, we need to use information such as your name and address, special needs, dietary requirements etc. We will apply appropriate security measures to protect this data.
The information may also be provided to security or credit checking companies, public authorities, such as customs/immigration if required by them, or as required by law. With effect from 05 March 2003, the UK government, customs and immigration authorities require access to passenger information from airlines. Other countries may follow in future. Please be aware that any of your information held by the airlines will be available to the authorities.

We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people.

Information held by your travel agent is subject to that company's own data protection policy. We can supply a copy of your information, which is held by us. There is a small charge for providing this. By disclosing your personal information to us you consent to the collection, storage and processing of your personal information by Sardatur Holidays as stated in this Privacy Policy.

We may wish to contact you to obtain your feedback or to provide details of other products and offers from Sardatur Holidays. If you would prefer your information not to be used in this way, you should write, indicating your preferences to: Sardatur Holidays, 1 Castle Yard, Richmond, TW10 6TF.

This contract is subject to English law and jurisdiction.