General Information

Passports and Visas

It is your responsibility to ensure that you are in possession of a valid passport for the duration of your holiday. British and EC passport holders must be in possession of a valid 10 year passport to travel to Italy.

Holders of other passports must check Visa regulations with the Italian Consulate (0207 235 9371). Children will need their own passport for travel.

Credit cards

Please note that Credit Cards are not as widely accepted in Sardinia as in the UK. It is therefore advisable to check that hotels, restaurants, shops and petrol stations etc, take this form of payment.

Banks usually have cash points and are open from 08.30 -13.30 hours Monday to Friday. You must take your passport along when changing money and travellers' cheques.

Our Assistance

We will provide you with the following:
• Airport assistance on departure at Manchesterr and Heathrow (terminal 5) in conjuction with our dedicated flights to Sardinia.
• Assistance on arrival and departure at Cagliari and Olbia airports in connection with our dedicated flights to the UK.
• Assistance with your onward travel to resort/hotel. You will be directed to your car hire desk or transfer vehicle and be provided with any information you may need.

Our team will go out of their way to ensure you make the most of your stay and in order that you may enjoy your holiday in full and undisrupted, our representatives will not visit you in resort/hotel. However, you will be provided with all the necessary contact details should any problems or emergencies arise.

Arrival and departure in resort

Please prepare yourselves by packing your swimming things and anything else you might need for a leisurely lunch out, as hotel rooms and selfcatering properties are not available for access until 15.00 to 17.00 hours. You should vacate hotel rooms/self-catering properties by 10.00 hours.

Local conditions

Please note that many of our properties are located in rural areas. It is therefore possible that you may see or hear indigenous wildlife in or around the property. Insects will find their way into properties, especially when windows are left open, or food left unattended. They are usually harmless and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting, if you are not used to seeing them.
Some resorts are continuing their development, and at times there may be some local building work taking place, often carried out by third parties.
We may only become aware of this once the work has actually commenced. Whilst we have no direct control, should we become aware that such works are likely to occur during your holiday (and if in our opinion this is likely to affect your booked accommodation significantly), we will endeavour to advise you at the time of booking, or if you have already booked, before your departure.

Television/satellite TV

Where we state that a hotel or self-catering property has a television or satellite TV, we make no guarantee of channels available, which may be in Italian. We recommend that you use the same care and supervision with children watching TV as you would at home. Some channels may be of an adult nature.

Watersports and sporting activities

Water-sports and other sporting activities, offered within the brochure, may be operated by the hotel or third party agents/suppliers. We cannot guarantee that they are maintained or operated with the customers' safety in mind. We recommend that you take reasonable precautions to protect yourself and your party whilst on holiday and use only those companies who demonstrate good safety practices.
Some water-sports and other activities may be considered to be hazardous pursuits by some insurance companies, so you should ensure that if you wish to take part in such sporting activities, you are covered by your own holiday insurance.

Wellness Centres, Spa & Sporting Organizers

A medical certificate may be required providing evidence of fitness for treatments and use of equipment. It may be possible to obtain a medical certificate in resort (at local charge). Children may have restricted access to these facilities

Swimming pools

The dates when pools are normally open are listed. However, in the event of bad weather, opening may be delayed or closure brought forward. The majority of swimming pools do not have depth markings as this is not a legal requirement in Italy. For your safety, please familiarise yourself with the pool and use common sense.

You may find that most hotels and residences do not provide a lifeguard and that access to the pool may be subject to opening hours. In some cases the use of a swimming cap may be requested.

Property information hotels/self-catering

Please note that a number of the facilities mentioned in our brochure may be subject to closure, or be only partially open due to weather conditions or/and at the management's discretion, e.g: opening and closing dates of swimming pools, use of restaurant terraces, watersports facilities and others.

We regret we are unable to be precise about the availability of such facilities at the beginning and end of the holiday season.

Vegetarian meals

Please advise us at the time of booking if you require vegetarian meals in your hotel or on the flight.

Self-catering accommodation

All villas/apartments are equipped with refrigerators, cooking facilities (gas or electric), crockery, cooking utensils, bed linen and bathroom towels. In general, all are adequately equipped for normal holiday use, but it should be noted that kitchens do not have ovens, kettles, teapots and irons. As a result, you may find yourself having to boil water in a saucepan rather than a kettle, or dunking your tea bags in a cup, rather than brewing tea in a teapot. Water shortages: If the summer is a particularly dry one, there may be a need to control water usage. Even though all our properties have reserve tanks, there may be occasions when they are temporarily without water. Linen mostly consists of two sheets, a pillowcase and a towel per person. Please bring your own beach/pool towels or any extra towels you may require. Villas/apartments are cleaned on arrival and not during your stay. Fresh linen and towels are provided on a weekly basis and you may be required to make your own bed. Additional cleaning/changes of linen may be possible for a charge payable locally. In order to leave the villa/apartment in a reasonable condition, you are requested to do a minimum clean up, which includes:

• Disposing of all rubbish, perishables and bottles from the property.
• Leaving all kitchen equipment, crockery and cutlery thoroughly clean, dry and stored away.

Failure to apply this courtesy may result in a deduction of the costs of extra cleaning from your breakage deposit, held at the resort.

Provisions on self-catering

Even though it is possible to find a shop open before 19.30 hours on Saturday afternoons, it is important to bring a few basic essentials with you to help you settle into your accommodation on arrival.

Please note that receptions and management offices of self-catering properties are manned only during the times stated. If you are arriving outside these times, it is essential that you telephone the reception on arrival.

Deep vein thrombosis

The risk of deep vein thrombosis is extremely low, but there are a number of precautions you can take:

What is Deep Vein Thrombosis?
Prolonged immobility can result in DVT. This occurs when a blood clot forms, usually in the lower leg. This is a serious medical condition, and needs treatment with drugs or anticoagulants to prevent clots from travelling to the lungs causing significant illness or occasionally death.

Who is most at risk from Deep Vein Thrombosis?
People at risk include those with a history of thrombosis, those taking an oral contraceptive pill or who are pregnant, those recently hospitalised, smokers, the obese and some patients with congenital heart failure.

Your holiday price does not include:

• Travel insurance.
• All items of personal expenditure and all items not specifically indicated as included.
• Porterage.
• Car parking.
• Additional room facilities requested locally: e.g.: balcony, upgrade, optional excursions etc.
• Charges made by hotels/residences for sun-beds, tennis courts and any other activity or equipment.
• Refundable deposits for apartments and car hire (where applicable).
• Air-conditioning unless specifically indicated as included in the holiday price.
• Charges levied for infant's cot or food (provided and payable locally).
• Italian Tourist Tax.
(The tax varies from town to town, dependent on the  star rating of your accommodation and is paid directly to the hotelier at the end of your stay)